Frequently Asked Questions
Do You Install Small Size Jobs?
YES! We install small jobs for budgets as low as $5,000 in San Diego, and $7,500 in Orange County! Every project, no matter how big or small is treated with the same exceptional service and installed with the highest quality craftsmanship. We can install projects as simple as a walkway, driveway, or a simple landscape or lighting remodel. Outside the area? No problem, give us a call, and we will be happy to talk discuss the possibilities.
Why Should I Choose You?
Our customers do business with our company because of our experience. We have installed thousands of beautiful projects all over Southern California. Family, friends and neighbors refer our customers to us because they are happy with the service and quality we provided to them. In addition, our customers agree that we have great pricing for the added value. Most importantly, we stand behind our warranties, take pride in our workmanship and believe in exceptional customer service.
If you are still not convinced, we are able to provide you with a greater array of services than other paver and landscape companies. We have in-house landscape designers and landscape architects who can bring your ideas into a beautiful conceptual design. We have paver specialists, concrete specialists, masons, landscape specialists, carpenters, synthetic turf & putting green specialists, & outdoor lighting specialists, whom have all the required training and experience to create a beautiful masterpiece for you.
View our creations first hand in our transformation gallery page and review our testimonials from our happy and satisfied customers.
How Much Does It Cost For A Consultation?
NOTHING! We offer a FREE in-home consultation. At this consultation, we can discuss your ideas and can typically assess your project to get you an approximate budget.
Do You Charge For Your Designs?
Yes, but not always! It really depends on how much design work is needed. Our experienced designers can discuss your needs and wants during the consultation and provide you with an estimated design cost if any.
What Is Your Design Process?
Our design process begins with an initial consultation to understand and review your style and vision for your outdoor living space. We also work with you to understand how you plan to use the space and the desired feel you would like to achieve. Once these factors are identified, we examine your homes existing architecture to ensure continuity and flow to your new outdoor living space. Taking into consideration locations, views, site conditions and accessibility, we design your outdoor living space to flow from inside your home, out.
Upon completion of the consultation, our design team and graphic artists will translate the vision into conceptual drawings and renderings. A visual presentation will also be prepared to convey the look and feel of the proposed project.
Do You Offer Financing Options?
Yes, we have multiple financing options available. Call us at 800-779-8191 to find out more details about our financing options.
Who Will Manage My Project?
All of our projects are considered important and a priority. We have an Operations Managers who oversee all of our projects. In addition, we have a specific Project Manager assigned to every project. You will have a Project Manager assigned to your job. The Project Manager will be your main point of contact for any questions or concerns. In addition, all projects have a foreman assigned who will be on the job on a daily basis.
Do You Use Sub-Contractors?
We have in-house crews, and we have strategic contractors who have been working with us for many years. All of our sub-contractors are licensed and insured. We hire sub-contractors that are specialists in the work they perform and whom we have approved their work. All of our sub-contractors are managed by our in-house Project Managers.
Do You Warranty Your Work?
Absolutely! We offer a Hardscape Warranty, Lighting Warranty, Landscape Warranty, Synthetic Lawn, and Putting Green warranties for our labor and installation. In addition, the manufacturers for the products we use pass down their warranties to our customers.
How Long Will My Project Take To Complete?
Every job is unique. Our Project Managers will put together a detailed job schedule for your project and will run each job in accordance to the job schedule. Our Project Managers will work very closely with you to make sure the job is completed on time and keep you informed of any changes or delays.
What Is A Design & Build Company Mean?
Western Pavers is a Design and Build Company. As a Design and Build Company we are able to take your ideas from concept to completion. You do not have to stress about dealing with a designer, contractor, subcontractor, manufacturers, or distributors. With us, you deal with ONE company that can handle the entire project for you. Our company will work with you to bring your ideas, wants, and needs into an aesthetically pleasing and practical design. We will stage and coordinate the construction of your project from obtaining the necessary permits to the cleanup of a completed project. We are the conductors for an orchestra playing a beautiful symphony.
How Strong Are Concrete Pavers?
Concrete pavers are specified to strengths that are typically 2 to 3 times that of poured concrete if installed properly. It’s not just the pavers that provide this strength, but also the correct depth of concrete base under the pavers.
What Keeps the Paver Edges from Moving?
Paver installation should start with the proper base and materials for the job. Crushed rock with approximately 1 ½” of concrete or gunite sand is recommended. Installation of proper edge restraints is key to preventing spreading of pavers.
Is It Hard to Clean Pavers?
There are products available that are specifically made for cleaning pavers. You can use a pressure cleaner on pavers but do not use more than 1,000 to 1,200 psi of pressure or you could cause damage to the paver surface. If you have serious stains such as tire marks, you should consider hiring a professional.
Can Concrete Pavers Be Placed Over Concrete?
Concrete pavers can be placed on top of existing concrete when the surface is relatively flat, without large cracks, and when the elevation can be increased by 1 – 2 1/2 inches (5.08 cm) with no adverse effects. Edge restraints are used (sand, mortar, or glue). It is often better to remove the existing concrete and place the pavers conventionally. Contact your dealer for further considerations.
How Can I repair My Pavers If A Tree Root Creates an Uneven Area or a Paver is Damaged?
This is the true beauty of a paver hardscape. Replacing individual paving stones or groups of paving stones is accomplished with little impact to surrounding areas. Getting the first stone out can be tough though since the interlock of pavers and sand is tight! Using a strong, flat blade tool like an old screwdriver or two, can be used to pry into the sand joint, working the stone upward from side to side. There are times the stone is in so tight, it must be broken or cut out. It is always a good idea to set several stones aside for future replacement need so that the original colors match.
Should Pavers Be Sealed After Installation?
Sealing pavers is a personal choice. Sealing does however retard fading of paver color and provides a measure of protection from some stains. Before sealing, pavers must be clean and dry. Once sealed, you will need to re-seal approximately every two to three years. If facing stains on pavers, our team can educate on the best techniques when removing stains from pavers.
Do you have questions?
We have answers. Give us a chance to make the back yard of your dreams become a reality.